Right then, I goes online to check my balance and... £189.
Usually I pay £50-60 per month. So I gives the nice Geordie call centre a ring and I'm told that because this month I used a lot more than my contracted minutes I've had a ''higher than usual'' bill. I asked how exactly has it gone four times higher than usual and I'm told it's because I've been charged 35p/Minute for mostly landline calls. :thumbup:
Now, when I'd finished having a heart attack at the 35p/Minute bit, I explained that I'd never been told about this and obviously never experienced this before in my many years with Orange. To which the nice girl told me that they had infact informed me of the charges when I took out my original contract FOUR years ago. Now I understand her point that it's my responsibility to know what the charges are etc., but I can't help but feel that this is all very unreasonable.
I tell her that I won't be paying it in one hit and ask to pay it over the next few months. She says that's fine, but my phone will be barred until it's cleared, unless I wait for the ''Collections'' people to contact me once my bill is late and then arrange a payment plan with them. I ask to pay £50 now and set it up but she says because my bill isn't yet late they'd cut it off.
How f?cking backwards is this country, no wonder it's on its arse.
I can't pay my bill or arrange payments until it's late. WTF!?!
Usually I pay £50-60 per month. So I gives the nice Geordie call centre a ring and I'm told that because this month I used a lot more than my contracted minutes I've had a ''higher than usual'' bill. I asked how exactly has it gone four times higher than usual and I'm told it's because I've been charged 35p/Minute for mostly landline calls. :thumbup:
Now, when I'd finished having a heart attack at the 35p/Minute bit, I explained that I'd never been told about this and obviously never experienced this before in my many years with Orange. To which the nice girl told me that they had infact informed me of the charges when I took out my original contract FOUR years ago. Now I understand her point that it's my responsibility to know what the charges are etc., but I can't help but feel that this is all very unreasonable.
I tell her that I won't be paying it in one hit and ask to pay it over the next few months. She says that's fine, but my phone will be barred until it's cleared, unless I wait for the ''Collections'' people to contact me once my bill is late and then arrange a payment plan with them. I ask to pay £50 now and set it up but she says because my bill isn't yet late they'd cut it off.
How f?cking backwards is this country, no wonder it's on its arse.
I can't pay my bill or arrange payments until it's late. WTF!?!
