My ongoing Warranty saga is driving me to distraction. Emailed Renault Customer Services for the seat base and juddering when cold. They ignored me for a month. Rang them and got told that they would look into it. Another month later and I chased them up with another phone call. Said they were very sorry but would look into what had gobe wrong. Another month later they ring me to ask if all was sorted. Explained to them that I was waiting for advice. They then told me that they could do nothing about the seat and suggested that I go to a Renault dealer and have the patch for the ECU. Went to my local Renault Dealer who have b ooked me in for tomorrow to do the ECU patch. They did say that they would suggest that I could get the seat repaired if I was prepared to pay for half of it. Found out today that the seat base is £203.00 and they were going to charge me £175 for this. So it looks like they expect me to pay nearly full price for this. They will not get a go ahead from meuntil I have threatened Customer services at Renault with legal action.
So according to Renault UK it is alright to leave customers to stew for months and then tell them that their Warranty is useless.
So according to Renault UK it is alright to leave customers to stew for months and then tell them that their Warranty is useless.