So late January, my 60 reg GW full fat is getting towards it's 24k service. I book it in with Fred as he's much cheaper and great quality. I also took advantage of the BTM burger from the Punchbowl in Lapworth - very nice!
Anyway, during the service Fred spots a couple of warranty issues; leaky VVT solenoid seal, leaky rockers seal and a leaky NSF suspension. I'm a little shocked at the suspension fault (sorry couldn't resist!) as it should last longer than 24k.
But with a BTM report I pop into my local dealer (Warwick) to be told, they can see my car (£87 charge if nothing is found), but not until March 1st... A month away! And they don't think any of the items are warranty issues. The computer said no!
Pondering what to do I phone Renault UK to see if I can get any more clarity - I'd rather not drive around on a leaky suspension part for a month! Now if anyone here has need to phone Renault UK, I can tell you that they've been great. Stephanie was my main contact and went to the trouble of reassuring me and sorting out a dealer to look at the car.
The same evening Sutton Park Coventry phone me to book the car in. Two weeks away, but it's better than a month.
Fast forward to this Tuesday. I bring my car over for 8am. Nervous, yet hopeful everything will be covered under warranty. I had Fred's report and a photo of the suspension part to help speed things along. I leave the car with them and 11am the same day I get a call to tell me everything will be covered. Cue me being very happy!
:liambo::liambo:
I'm also told the Cam belt will be renewed as well. This will be the third cam belt on this car, but at least it won't need doing for another 5 years!
But they need to keep the car until EOD Wednesday to do the work. Okay suspension is a big job, so I tell them no problem. I kind of expected a extra day anyway.
By 3pm ish on Wednesday I've not heard anything, so I phone the dealer about the progress. Yes sir, difficulty, car in parts, going to take us longer than thought, this is a special car which we don't want to mess up now do we sir.... oh and we need another day (those are the key points at least!)
Okay. I shouldn't fuss, they are after all picking up the tab. Cue Thurs afternoon when I ring again. Yes sir, difficulty, car in parts, going to take us longer than we thought, this is a special car which we don't want to mess up now do we sir.... oh and the workshop had other jobs to finish. Need another day.
So I decided to phone RUK, just as an update mainly, but they do tell me that they have been in contact with SP Cov and told the car won't get on the ramp until Friday....huh? I though it was already in pieces? Am I being told fibs?
Friday comes and although SP Cov did tell me they'd ring first thing.....nothing. So I have another chat with RUK - did I mention they're great? They talk with the dealer for me and update their records. Especially about the cambelt replacement which even they hadn't been told about - more confusion?
But even so, SP Cov won't have the car ready until EOD. Well I've waited this long, a few more hours aren't going to kill me!
But the story has a good end. The car is back. It drives like new and I'm pleased (but will go out for a proper shake down in the morning). At the moment i can't fault the work and the car feels great, so kudos to the mechanics. But the customer service....What is it with dealers? I just wish they could of told me the truth! Really guys i wouldn't have minded! instead you insist on messing me around for 4 days!
Still I am over the moon this is all covered under warranty and felt the need to let everyone know that RUK do look after us.
Moral of the story - Fred is great, RUK is great, I'm happy - the dealer needs to work on their communication skills!
Apologies for the length of the post!
Anyway, during the service Fred spots a couple of warranty issues; leaky VVT solenoid seal, leaky rockers seal and a leaky NSF suspension. I'm a little shocked at the suspension fault (sorry couldn't resist!) as it should last longer than 24k.
But with a BTM report I pop into my local dealer (Warwick) to be told, they can see my car (£87 charge if nothing is found), but not until March 1st... A month away! And they don't think any of the items are warranty issues. The computer said no!
Pondering what to do I phone Renault UK to see if I can get any more clarity - I'd rather not drive around on a leaky suspension part for a month! Now if anyone here has need to phone Renault UK, I can tell you that they've been great. Stephanie was my main contact and went to the trouble of reassuring me and sorting out a dealer to look at the car.
The same evening Sutton Park Coventry phone me to book the car in. Two weeks away, but it's better than a month.
Fast forward to this Tuesday. I bring my car over for 8am. Nervous, yet hopeful everything will be covered under warranty. I had Fred's report and a photo of the suspension part to help speed things along. I leave the car with them and 11am the same day I get a call to tell me everything will be covered. Cue me being very happy!
:liambo::liambo:
I'm also told the Cam belt will be renewed as well. This will be the third cam belt on this car, but at least it won't need doing for another 5 years!
But they need to keep the car until EOD Wednesday to do the work. Okay suspension is a big job, so I tell them no problem. I kind of expected a extra day anyway.
By 3pm ish on Wednesday I've not heard anything, so I phone the dealer about the progress. Yes sir, difficulty, car in parts, going to take us longer than thought, this is a special car which we don't want to mess up now do we sir.... oh and we need another day (those are the key points at least!)
Okay. I shouldn't fuss, they are after all picking up the tab. Cue Thurs afternoon when I ring again. Yes sir, difficulty, car in parts, going to take us longer than we thought, this is a special car which we don't want to mess up now do we sir.... oh and the workshop had other jobs to finish. Need another day.
So I decided to phone RUK, just as an update mainly, but they do tell me that they have been in contact with SP Cov and told the car won't get on the ramp until Friday....huh? I though it was already in pieces? Am I being told fibs?
Friday comes and although SP Cov did tell me they'd ring first thing.....nothing. So I have another chat with RUK - did I mention they're great? They talk with the dealer for me and update their records. Especially about the cambelt replacement which even they hadn't been told about - more confusion?
But even so, SP Cov won't have the car ready until EOD. Well I've waited this long, a few more hours aren't going to kill me!
But the story has a good end. The car is back. It drives like new and I'm pleased (but will go out for a proper shake down in the morning). At the moment i can't fault the work and the car feels great, so kudos to the mechanics. But the customer service....What is it with dealers? I just wish they could of told me the truth! Really guys i wouldn't have minded! instead you insist on messing me around for 4 days!
Still I am over the moon this is all covered under warranty and felt the need to let everyone know that RUK do look after us.
Moral of the story - Fred is great, RUK is great, I'm happy - the dealer needs to work on their communication skills!
Apologies for the length of the post!
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