Mr Marshall,
When you contacted me in February regarding the continued problems with your Clio, I explained the simple process we need to follow to get to the route of the problem and wanted to do everything we could to help resolve your problems.
I expressed my concern over your visits to various different garages having the problem looked at which has muddied the water.
Previously you were convinced it was a problem with the assistance level supplied by the column itself and the wheel might be loose. Both of the issues were shown to be normal operation when compared with a new car.
We have now embarked on the process to get to the bottom of the problem in a professional and warrantable way only to find that you are again having the car looked at and dismantled by other garages. As I explained in my original email this hinders our repair process and is totally unnecessary. Listening to other so called experts clouds our judgement and wastes our time which could be better spent looking after our customers.
You ask how much more you will have to go through to convince Renault that the rack is ‘shot’…..You don’t have to go through anything. You don’t have to keep taking your car to other garages, we were dealing with the problem and have escalated the issue to the technical department who would have given us each operation they wanted carrying in turn to ensure correct repair of the car and to fully understand exactly what has caused the problem.
In light of this, I don’t see how we can continue the repair process on your Clio.